Sunday, October 14, 2012
So sorry to be a nuisance
An everyday occurrence at a department store yesterday got me thinking.
I was at the service counter returning an item, and the clerk helping me continued to carry on a conversation with her fellow clerk. Apparently, someone was either fired or moved from the service desk, and it was quite a scandal. The other clerk has a theory about what was behind it all, but I wasn't there long enough to hear what it was.
What did I find interesting about all that? Not the actual conversation, as I really didn't care about the drama of the service desk. What I noticed and disliked was the way they acted as though I weren't there. As the customer, I should have been the focus of the clerk's attention, but that most definitely was not the case. Instead I was made to feel like an inconvenience, someone to "deal with" so they could get back to the real issue at hand of their conversation.
When a client calls, or stops by, do we perhaps make them feel that way? That they are someone to be dealt with so we can get back to more pressing matters? I hope that's not the way I treat my clients. I'm sure to be more aware of it going forward, having been treated like a nuisance myself.
Best to give clients our full, undivided attention. They are sure to notice and appreciate it.